Wifi Troubleshooting

Troubleshooting

Smart Outlets

Step 1. Understanding the LED ring colors.

NOTE: Your Smart Outlet should not have the water sensor plugged in during the provisioning process. If the sensor is activated accidentally, it can trigger an alert which could cause the LED ring to turn “RED”. 

NOTE: If you have already input your Wi-Fi credentials into the app during a previous attempt. The Device may be connected. If the LED ring is “RED” ensure you have unplugged the float sensor. If the LED ring turns “Green” after 5 seconds go to the app and see if your device is there. If the device is visible, you’re all set. If the device is not visible in the app and the LED ring is “Green” contact customer support. The device will need to be manually added to your account.

 

Step 2: If the LED ring is “RED”.

Press the reset button for more than 3 seconds but less than 7 seconds.

The LED ring should turn Solid Amber.

Image 1: Place the reset pin or a paper clip into the reset hole and press lightly.

 

Step 3: Once the LED ring is “Solid Amber”.

Open the App on your smart device and select the circular button with a plus (+) icon in the lower right corner to start the provisioning process.

 

Curious about what “Provisioning” means?

Provisioning is the process of connecting your smart device to your home network by passing the selected network and its credentials to the Smart Outlet.

 

Once the provisioning process has started (Image 2). In the app, select the amber color (Image 2) to start the app connection process. This will start the communication between your mobile device and the Smart Outlet. During this process, the Smart Outlet will broadcast the network name “PumpSpy”. You will be asked to allow a connection to this network temporarily (Image 3). Select the “PumpSpy” network by tapping on it. 

Image 2: Provisioning process start screen.

 

Once the connection from the mobile device to the smart outlet is successful, a list of available networks in your home (image 3) will be displayed. Select the network you want to connect to. If you are connecting to a new router with Wi-Fi 6e protocol try selecting the “IOT” network or “Guest network” to connect to. Input your password for this network. If you are unsure of the network credentials, consult the instructions that came with your new router.

Image 3: Network list.

 

With the network credentials successfully passed from the mobile device to the Smart Outlet. The device will display a screen to save the device name to your account (Image 4).

Image 4: Rename device and save.

 

Once you click on “save”, the app will direct you to the app home screen. If you select the “Home” location, your device name will be displayed on the next screen. Select your device to see the status of your Smart Outlet device.

Congratulations! You are now set up and will have peace of mind with smart pump monitoring technology.

WiFi Battery Backup Pump

Step 1. Understanding the Battery Backup Wi-Fi Controller LED colors.

NOTE: Confirm that the water float sensors are not raised during the provisioning process. If the float is raised accidentally, it can trigger an alert which could cause the “Backup Pump” LED to turn “RED”.

 

Step 2: If the “Wi-FI LED” is “RED”.

Press the Provisioning button on the left side of the device (Image 6) for more than 3 seconds but less than 7 seconds.

The “Wi-Fi LED” should be amber.

Image 5: Wi-Fi provisioning button location.

 

Step 3: Once the “Wi-Fi LED” is “Amber”.

Open the app on your smart device and select the circular button with a plus (+) icon in the lower right corner to start the provisioning process.

 

Curious about what “Provisioning means”?

Provisioning is the process of connecting your smart device to your home network by passing the selected network and its credentials to the WiFi Controller.

 

Once the provisioning process has started (Image 6). In the app, select the amber color (Image 6) to start the connection process. This will start the communication between your mobile device and the Battery Backup Wi-Fi Controller. During this process, the Battery Backup Wi-Fi Controller will broadcast the network name “PumpSpy”. You will be asked to allow a connection to this network temporarily. Select the “PumpSpy” network by tapping on it.

Image 6: Provisioning process start screen.

Once the connection from the mobile device to the WiFi Controller is successful, a list of available networks in your home (image 7) will be displayed. Select the network you want to connect to. If you are connecting to a new router with Wi-Fi 6e protocol, try selecting the “IOT” network or “Guest network” to connect to. Input your password for this network. If you are unsure of the network credentials, consult the instructions that came with your new router.

Image 7: Network list.

 

With the network credentials successfully passed from the mobile device to the WiFi Controller. The device will display a screen to save the device name to your account (Image 8).

Image 8: Rename device and save.

Once you click on save, the app will take you back to the app home screen. If you select the “Home” location your device name will be displayed on the next screen. Select your device to see the status of your Battery Backup WiFi Controller.

Congratulations! You are now set up and will have peace of mind with smart pump monitoring technology.

Manual Connection Process

There are some instances when the new device will not connect using the app on your mobile device. This is where the manual connection process comes in.

Manual WiFi Setup Guide